COVID-19 – Remote TeleHealth Teams Workplace Health & Safety: Reimagining Healthcare

By Yianni Serpanos | Apr 30, 2020

On the 28th April, 2020 I hosted a Reimagining Healthcare Live Stream with Mario Machado, National Practice Leader (Workplace Health & Safety) at AON Australia.

Mario shared his insights into the hazards/ risks associated with working from home and walked us through the Workplace Health & Safety and Workers Compensation laws and their applicability for healthcare employees working from home.

Mario and I discussed:

  • Where the boundaries are between the home and the workplace and how TeleHealth defines the modern workplace.
  • Workplace Health & Safety for remote healthcare teams (e.g. TeleHealth) and itinerant healthcare service providers (e.g. Home Care, On Premise)
  • COVID-19 and Workers Compensation implications
  • Exposure to COVID-19 and the employers responsibilities including what risk factors come into play around employer liability
  • The potential difficulties in determining whether a healthcare worker acquired COVID-19 mainly because of their work or not
  • When attendance at work is considered essential
  • How to manage key risks generally and How to undertake a complete WHS Self Assessment to identify key risks/ hazards.
  • After identifying the risks, what some risk mitigation strategies are
  • When and How to manage going back to work after lock downs
  • Remote Working Mental Health Strategies

As healthcare business owners and Directors, I think it’s critical to always be looking at risks within your business and adapt. By identifying the risks you can put an action plan in place to either reduce or eliminate the risk, assign the risk or transfer the risk.

Now that we on mass are working from home more than ever, it’s a useful exercise to consider what new risks may exist for your business and/ or for your team members.

Getting professional support could pay back in spades financially and within your employees/ teams mental health and to this end having a discussion with Mario would be a great start and he’s been kind enough to provide his contact details

Other considerations would be to ensure the home office set up is ergonomic and safe along with activating strategies to combat social isolation e.g. regular check ins with your team members and ideally by Video (being about as close as you can get right now to face to face interaction).

Mario made many great suggestions especially around mindfulness and so I strongly recommend you watch the live stream recording linked below for the full discussion and more detail on the above dot point summary.

If you’re an Allied Health provider needing insights and guidance on how to manage risk with a distributed healthcare workforce working and providing healthcare from remote settings such as homes and client sites, then this Live Stream should not be missed.

The Reimagining Healthcare Live Stream

The COVID-19 – Remote Healthcare Teams Workplace Health & Safety: Reimagining Healthcare Live Stream was recorded and is now available via coreplus’s YouTube Channel, or it can be watched within coreplus’s FaceBook page Video Tab



My next Live Stream will be a discussion with Kennedy Lay, Physiotherapist, Founder & Director of Break Through 2020 & The Communication Experience on Breaking Through COVID-19 as a Physical Healthcare Pro: Reimagining Healthcare scheduled for Tuesday 5th May, 2020, 2:00 pm AEST.

You can stay updated by Subscribing to the coreplus’s YouTube Channel and click the bell to be notified of updates.

TeleHealth for Allied Healthcare providers, practice owners and individual practitioners

coreplus’s TeleHealth features have been developed after extensive research working with 100% online healthcare service providers and has taken into consideration many online workflows and workplace governance, you can access it for free on our Standard and eHealth plan types. Our Customer Success Team is available 6 Days a week during business hours via our website chat or in product chat, find out more or start a free trial here:

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