TeleConsult Security Information

By Lachlan Cox | Jul 31, 2020

TeleConsult Security Information

Data privacy, security and systems reliability is of the utmost importance when it comes to any digital health solution.

In light of the increased need for Telehealth in 2020, coreplus integrated TeleConsult earlier this year to address this need for our users and their clients.

TeleConsult conforms strictly with Australian privacy and security directives, and with enterprise-class health service operational protocols.

Below we’ll break down some of the security details of coreplus’ TeleConsult in an easy to digest format:


Coreplus – Teleconsult

Strong Encryption Yes
Encrypted by default Yes
End-to-end Encryption Yes
Server Location (architecture) Australian Only
Cloud service provider (classification) Amazon Web Services (Certified) & Private Datacentre in Melbourne
Self-hosting option Yes (Enterprise)
Authentication and authorisation Provider: username/password (2FA available)Client: Meeting ID
Data retention No
Encryption Details TLS 1.2, AES 256, Media

Streams are secure using DTLS.

Secure X.509 certificates are

automatically generated for

each connection using ECDSA

(default, P-256 curve) or RSA

(2048-bit) signing.

Connection Topology Peer to Peer, relay servers

when unavailable.

Server Details Application AWS, VIDEO: P2P or

via Melbourne Data Centre.

Other comments Free Version Available.

Clinical Information System File Transfers and Secure Messaging conformance with Australian Digital Health Agency Secure Messaging Provider Directory & Message Payload standards.

Please take a look at our setup guides for Teleconsult here
and more detailed security information on TeleConsult here

If you have any questions, please feel free to contact us on 1300 668 988 , via chat or via email

Recent Stories

Industry Experts

What’s Your Privacy Culture Like?

Have you been thinking about how to ensure the privacy and confidentiality of your clients… Read More

By Sarah Bartholomeusz | Oct 14, 2021

Digital healthcare experience

Celebrating SMS: Client experience & the convenience of automation

  SMS has proven to be an extremely effective way to communicate with people. The… Read More

By Diana Younan | Oct 07, 2021

Top News

Continuous Professional Development in Digital Health

USYD Foundations in Telehealth Micro-Credential training certificate Introduced back in 2019, a suite of new… Read More

By Enzemam Moeen | Sep 03, 2021

Subscribe to a weekly dose of coreplus news