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Online Practice Management Software for Counsellors

coreplus features used by Counsellors

coreplus is an industry-leading counselling practice management software that helps you empower your practice. Revolutionising the world of PMS, coreplus allows counsellors to streamline their everyday tasks, elevate the level of care they provide to their patients and access their practice anywhere, anytime.

Some key features of our client management software for counsellors include hassle-free bookings, easy synchronisation of appointments with your calendar, free Medicare/DVA billing and claiming and the protection of your clients’ sensitive personal information. With no hidden fees and no contracts, coreplus is the go-to solution for saving you time, money and effort. With the cloud-based software being purpose-built for the allied and mental health industry, it’s not hard to see why coreplus has become the leading counselling software in Australia. Could it be the software system your practice needs?

A management software solution that grows with your business

coreplus has been designed to grow with your counselling practice, incorporating Australian requirements such as the recent NDIS changes and the 1988 Privacy Act. coreplus also provides solutions to many of the key priorities mentioned in part of Australia’s National Digital Health Strategy – Safe, Seamless and Secure, helping practices throughout the country become digitally ready.

coreplus offers up a host of benefits to users, being completely free for admin users. For this price, you will also receive consistent customer support via phone, email and live chat which allows you to take care of your clients better than ever. With counselling requiring a great degree of confidentiality and care, it makes perfect sense to invest in a system like coreplus to protect your patient’s private information. coreplus also allows you to set restrictions and permissions, controlling how much access different staff members have to case notes and patient data.

In addition to this, coreplus allows for Facebook and website bookings; calendar colour-coding; appointment limits; easy invoice creation; the monitoring of billable, cancelled and no-show appointments; and professional letter templates.

Help more clients with remote sessions made easy

Are you eager to offer Telehealth counselling sessions to people who live in remote areas of Australia? With coreplus, extending you services has never been easier. Our intelligent software has everything you need to seamlessly provide support via phone or video link, including the ability to accept online bookings and payments, process Medicare bills and claims and communicate key information regarding your client with the help of integrated secure messaging service. We take away the hours spent pouring over tedious administrative work and trying to figure out difficult tech issues. Instead, you can fill up your client list and offer your professional help to those who need it most.

Join other Australian healthcare professionals using managing their practices with coreplus

coreplus is versatile and designed to suit a wide variety of requirements across different healthcare services. This includes audiologists, chiropractors,  dieticians, mental health workers, psychiatrists and sleep pathologists. With specific add-ons being available depending on the needs of your business, coreplus is fully customisable.

Digital health readiness is a pressing concern for all health professionals, and having the right software is an essential move towards interoperability. coreplus has been recognised as the first practice management system to enable interoperability, making it the clear choice for allied health practices around the country.

Take better care of your counselling clients while improving the function of your practice by using coreplus. Find out about our small business-friendly pricing or start your free software trial today.

  • Easily make appointments
  • Make group bookings
  • Colour coded appointments
  • Appointment limits
  • Waiting list
  • Room view
  • Practitioner schedules
  • SMS & email reminders
  • iCal sync
  • Available appointment search
  • Set recurring appointments

Easily create, edit, copy or reschedule an appointment for multiple practitioners. Don’t forget to mark and appointment as Attended, No Show or Cancelled for better appointment statistics.

Group bookings are ideal for classes or family sessions where more than one client is attending.

You can track different types of appointments by using colour coded appointment types. Track your time better by easily identifying the types of clients you are seeing.

Create appointment limits so you can manage the number of session booked for a referral.

Waiting lists help you carry out important health services to patients that are waiting for your next available appointment.
This means you to get to see your patients when you are both next available.

Easily make appointments in ‘Room View’ so you can better manage appointments and reduce any double bookings.

Create schedules so your booking agent knows when your available. You can even specify the length of time and the type of appointments you prefer to take.

Cancelled bookings cost your practice time and money however with SMS and email reminders, find out ahead of time so you can book in other patients.

SMS reminders and confirmations can be setup to be sent out to patients days in advance of their appointment.

coreplus - calendar sms reminder

View your appointments on the go by syncing your coreplus calendar to your Apple or Android. iCal also allows you to sync your appointments from coreplus to your Google Calendar, Hotmail, Windows Live and Microsoft Outlook.

Don’t know when you are next available, well coreplus can tell you. The Available appointment search allows you to search for your next available time and makes booking appointments fast and easy.

Some clients like to book appointments in advance, so coreplus allows you to easily create a recurring appointment.

  • Electronic case notes
  • Create case note templates
  • Draft notes

All your treatment and clinical notes can be stored easily online.
In a client file you can keep a true history of all previous case notes with the name of the practitioner that saved the case note as well as the date and time it was saved.

Create and use templates to quickly and easily complete your case note. You can create as many templates as you like.

If your case notes are incomplete or still in progress, you can save as a draft and come back to the note at a different time to complete before saving.

  • Easily create a letter
  • Create letter templates
  • Print and email letters
  • Automatic insert of client details

Creating a simple and professional letter in coreplus is easy.

Add your letter head and create as many templates as you need. You can change font, edit letter margins and even add merge fields to insert details automatically in your letter.

Easily save, print & email your letter in coreplus

Stop re-writing or coping and pasting repetitive information in your letter. Add a merge field where data can be inserted automatically in a letter when you open the template in a client file.


  • Invoice Clients, Employers or Insurers
  • Create Invoice Templates
  • Batch Invoice and Payments

You can create an invoice and take payment straight from a clients appointment for quick & easy billing. Use our third party billing to invoice insurers and employers. Make invoicing even easier by adding all your special packages.


Creating Invoice templates makes third party billing faster because you can create as many templates as you like and select data from the clients invoice to appear on the invoice automatically.

create invoice templates

Batching invoice and payments makes third party billing even easier because with a click of a button you can send a batch of invoices to an insurer and make a batch payment.

  • Appointment statistics
  • Calendar reports
  • Client reports
  • Referrer statistics
  • Financial reporting

Understand your weekly appointment totals and trends. Compare Billable, Cancelled and No show appointments to last years to see improvements in your practice.

Appointment statistics

Access Calendar information in seconds with everything you need to improve your appointment trends.

coreplus can show you booked appointment, appointment type and inactive client reports, as well as statistics about no shows, reschedules, cancelled and attended appointments separated by practitioner or groups.

Calendar reports

Want to know more about what areas your clients are from or what types or client presenting issues your dealing with?
Expand your knowledge on your practice with residential, referrer, site, injury/illness reports and more which you can separate by practitioner, group and site.

Do you know who your top 3 referrers are? Build a better relationship with your referrers and watch your practice grow with referral reports.

Want to know how much you have Invoiced and received? Want to break down reports by Practitioner, Site, Service Types or Group? coreplus provide you with easy to use financial and debtor reports with a click of a button.

  • Patient Engagement Integrations
  • Integrated Payment Terminal
  • Online Accounting Systems
  • Online Medical Billing Systems
  • Client Referral Networks - Updated!
  • Secure Message Delivery (SMD) Networks
  • Personal Online Calendars
  • Voice Recognition Software
  • Customer Relationship Management (CRM) System
  • Desktop Accounting Software

Patient Engagement Integrations

Rehab Guru

Rehab Guru is a tool which helps therapists, coaches, athletes as well as health and medical professionals choose from more than 4,000 exercises to prescribe to their clients. Practitioners can use this exercise prescription software from their desktops, laptops or even their Android or iOS devices.

The specialists at Rehab Guru invest deeply in product development in order to provide the ultimate prescription software, constantly gathering feedback and fine tuning.

  • With Rehab Guru you can expect:
  • Unique design options for your plans
  • Client engagement app for feedback and compliance
  • Easily create new exercises for your database from a phone or tablet
  • High quality customer support

Streamlining a Health business does not have to represent a poor experience for patients. Rehab Guru is focused in creating the most complete product and providing simple tailored efficiencies for your business.

Learn more about the coreplus + Rehab Guru integration

Cliniq Apps

Automate client communications with Cliniq Apps

Learn more here

Physitrack Integration

Phyistrack is a cloud-based patient engagement and Telehealth solution for Allied Health. Physitrack not only helps you better engage patients, but also help them achieve better outcomes by combining:

  • video-based exercise prescription
  • real-time outcomes tracking (incl. outcome measures)
  • patient education through 3D animations
  • integrated Telehealth video calling specifically created for Allied Health practitioners

Learn more about the coreplus + Physitrack integration.

Integrated Payment Terminal

Tyro EFTPOS and Health Fund claiming

Integrates with Tyro

Simple. Fast. Innovative.

  • Easy to install broadband terminal with colour display and built in printer
  • Lightning fast EFTPOS and Health Fund transactions direct into coreplus
  • Wireless Terminal (EFTPOS Only)
  • Quick, contactless ‘tap and go’ for credit card transactions

Learn more about the coreplus + Tyro integration.


Online Accounting Systems

coreplus xero integration

Integrates with Xero

coreplus is integrated with Xero which is an easy to use online accounting software that’s designed specifically for small businesses. coreplus and Xero are both online, so you can access them anywhere, anytime.  Just login via an internet browser with your PC, Mac or mobile.

Your invoices and bank statements are automatically loaded into Xero, letting you match and manage your cashflow quickly and easily. With coreplus to manage your practice day to day and Xero to manage finances – all your business needs are covered!

Learn more about the coreplus and Xero add-on.

Online Medical Billing Systems

coreplus Medicare integration

Medicare Integration

coreplus allows your practice to lodge Medicare and DVA claims fast and easy online. Costly EFTPOS terminals are not needed.
Practices are able to claim Bulk Bill (BBC), Patient Claims (PCI), Gap Claims and DVA claims from anywhere, anytime. Medicare Online Claims are made as you are invoicing and responses from Medicare are received instantaneously.

Learn more about our 100% Free Medicare Online Claiming.

Department of Veteran Affairs

Department of Veteran Affairs Integration (DVA)

Not only will coreplus allow you to easily claim benefits in under 60 seconds, but as a Bulk Bill & DVA claim is processed by Medicare, you will automatically be emailed a list of all claims that have been approved and rejected. If a claim has been approved, coreplus will automatically reconcile this invoice for you.

Learn more about our 100% Free DVA Online Claiming.

Client Referral Networks - Updated!

HealthEngine - New!

Making healthcare more accessible and seamlessly connected; allowing convenience and loyalty to coexist. By harnessing the power of modern technology we’re creating a better healthcare experience for all.

  • Attract new patients
  • Boost your online reputation
  • Deliver better patient care

Learn more about HealthEngine integration.

Request HealthEngine Add On (Beta Release)
Referral Partner Logo Anywhere Healthcare Medibank Health Solutions

Anywhere Healthcare

Anywhere Healthcare provides people in rural and remote areas with an alternative way of seeing a specialist.  It’s a flexible option for people who often find it difficult to travel long distances for appointments.

Learn more about anywhere healthcare.

Referral Partner Logo Virtual Briefcase

The Virtual Briefcase

The Virtual Briefcase is Australia’s first purpose-built software system for psychologists, designed to provide clients, market and manage your entire private practice.

An all-in-one business and marketing package that match your skills and books a new clients into your coreplus calendar.

Learn more aboutThe Virtual Briefcase and their pricing.

Secure Message Delivery (SMD) Networks

Intergrates with Argus

Secure Messaging supports the secure point-to-point delivery of healthcare messages to a single known receiving organisation. Message content is securely encrypted then delivered using standards set by the National E-Health Transition Authority (NEHTA), Standards Australia and secure messaging vendors.

Argus has been successfully tested for conformance to NEHTA’s secure messaging specifications added on to coreplus and made available to you.

Learn more about the coreplus SMD hub.

Intergrates with Health Link

Secure Messaging supports the secure point-to-point delivery of healthcare messages to a single known receiving organisation. Message content is securely encrypted then delivered using standards set by the National E-Health Transition Authority (NEHTA), Standards Australia and secure messaging vendors.

Healthlink has been successfully tested for conformance to NEHTA’s secure messaging specifications added on to coreplus and made available to you.

Learn more about the coreplus SMD hub.

Personal Online Calendars

Gmail Icon

Gmail Calendar Integration

A free web based email & calendar service from Google.

coreplus hotmail calendar integration

Hotmail Calendar Integration

A free web based email & calendar service from Microsoft.

coreplus ical integration

iCal Calendar Integration

Connect any iCal-ready calendar service to coreplus.

coreplus outlook calendar integration

Outlook Calendar Integration

A free web based email service from Microsoft.

Voice Recognition Software

Dragon Medical Practice 2 edition

Dragon is a voice recognition software that allows you to speak directly into a microphone while reading some text and dictate notes into coreplus.  Dragon Medical is highly accurate, understands medical terminology extremely well, and spells words correctly 100% of the time.

Customer Relationship Management (CRM) System

Desktop Accounting Software

coreplus MYOB integration

MYOB Integration

General ledger, real time bank feed reconciliation, BAS & Payroll made easy.

  • Customise your coreplus account
  • Multi-Disciplinary Practice
  • Upload Files
  • Add Questionnaire Templates
  • Reminders
  • Track your Assets
  • User Access Levels and Permissions

Upload your logo and update your practice name so your coreplus account reflects your brand.

If you have multiple referrals for one client, coreplus can help you manage each separate referral and there appointment limits.

Create folders and upload documents and images to a client, personal or shared file.

Create as many questionnaire templates as you like to track and measure client information quickly and easily.

Reminders are free and allow you and your staff to make notes and set alerts about things to remember.

Easily manage asset and equipment loan information and stock levels.

coreplus allows users to have different permissions and access levels for specific jobs in a standard clinic:
Administration is suited for receptionists or admin users
Case Manager is suited for practitioners who are offering a service to clients.
Supervisor is suited for Managers or people who require access to the whole of coreplus.


Counsellors that are using coreplus

  • Wayback Committee

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