Patients’ lack of action is often not due to lack of information. Information whether it be correct or misleading can be sourced in numerous ways. So who needs to make the adjustments when compliance is not working? It’s common for… Read More
Asking staff to provide excellent customer service it is about as useful a direction as asking staff to make you a delicious lunch. The employee who loves coriander and has super kitchen skills is never getting a score of excellent… Read More
“While everyone is focusing on digital transformation, how to keep up, and the impact it has on business… Who is paying attention to the impact it has on your team culture?” The human race is a curious group. We’ve created fire,… Read More
